2006 Highlights

Of the 12,000 customers who completed the survey during 2006,

• 93% are satisfied with the accuracy of their documents 
• 93% are satisfied the renewing with Churchill is easy 
• 90% are satisfied with the helpfulness of our staff 
• 91% are satisfied with the speed of receiving their documents
• 88% are happy with the cover that they are provided with 
• 88% are satisfied that if we say we are going to do something that we do it

74.1% of the customers we surveyed scored Churchill 9 or 10 out of 10 for the attitude of our staff during the claims process.

We know that quality of repairs is one of the most important things to our customers and we are delighted that, during 2006, 71.0% of our customers gave Churchill a score of 9 or 10 out of 10.

So, how did we do in 2006?

Miss Wells, North Yorkshire -“Michael dealt with my call and I can say that I have never been so pleased with the service that was provided.  He was friendly and efficient in the way he dealt with my enquiries whilst also making me feel like a valued customer, not merely another policy number. It pleases me, therefore, to able to congratulate you on your excellent service and am looking forward to another twelve months of first class cover”

Ms O’Rourke, Fife -“The person on the phone went into everything in depth with me. I had all of the information I needed to know over the phone. I felt like a real valued customer rather than just another number in their system. The customer service was excellent”

Mrs Smith, Kent - “I would just like to say that the lady I spoke to when I contacted Churchill, was absolutely fantastic.  She was easy to deal with, an excellent member of staff, in fact it was like I was speaking to a colleague.  She is the reason that I would definitely go back to Churchill.  She should be given a pat on the back or even a bonus”

Mr Hutchinson, Dundee - “Debbie delighted me with her service, I received all my documentation the very next day and I was very impressed by the way everything was handled. I will certainly recommend Churchill to everyone I know”.