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Please phone us to change your policy as we're unable to action requests received by email. If you’re unhappy with any part of our service, please see our full complaints procedure.

 

Department	Phone	Opening hours
Quotes	0800 404 8770	8am - 8pm Monday to Friday
Customer service	0845 606 2387	8:30am - 6pm Monday to Friday
Sales complaints	0800 404 8770	8:30am - 6pm Monday to Friday
Claims	0845 606 2387	8:30am - 6pm Monday to Friday
Textphone	0800 404 8771	8:30am - 6pm Monday to Friday

 

Maximum call charge from a BT landline is 3p per minute. Calls from other networks may vary.