Car insurance guide - rejection and complaints

As you're starting the car buying journey, we want you to feel confident about the steps you need to take and relaxed about the whole process. So we've gone to the experts - Whatcar? - and we're featuring pages of help and advice from them right here for you.

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Rejection and complaints

If the car is not as expected, you may need to act quickly to save the situation.

Keep all records and paperwork, in case you need to refer to it later on.
If you are concerned that the car is not as advertised, you should let the seller know before you take ownership. If buying privately, it might be more difficult to negotiate an agreement. If you are not happy, avoid taking delivery of the car.
Although private sales aren't covered by the Sale of goods Act, you can still pursue the seller if they have misled you by falsely describing the car.
If you intend to reject the car, you need to formally do so in writing as soon as possible. If you do this within two weeks, you stand a far higher chance of success and a full refund – especially if the case goes to court.
Send a letter to the dealer informing them of your intention.
If buying from a garage, they may try and negotiate a settlement with you. This may take the form of an additional discount or extra incentives. Look at these carefully and decide if they are fair compensation